Before committing a van and crew to another operator’s removal job, make sure you both mean the same thing by “the job”. A date and two postcodes are not enough to assess the work, the time required or the terms you are accepting.
Use this checklist when discussing subcontract work. It is a practical preparation guide, not Move and Store’s contract or a statement that any particular job is available.
1. Confirm what is moving
Ask for the current inventory or survey and its date. Check whether photos, estimated volume or access notes are available. Identify what has changed since the survey rather than relying on an older description.
Clarify packing, dismantling, reassembly and materials. Ask about heavy, fragile or unusual items, and decide whether you need more information or a further assessment. Do not commit to specialist handling simply because the rest of the move looks straightforward.
2. Check collection and delivery access separately
For each address, confirm the floor, stairs, lift, walking distance, vehicle access and parking arrangements. Establish who will arrange any permissions needed and how you will know they are in place.
Check the collection window, expected delivery timing and anything dependent on keys or access being released. Ask what happens if the crew arrives and cannot start. Make the plan for waiting or a changed delivery address explicit before the day.
3. Match the job to a real crew and vehicle
Assess the complete working day, including travel to collection and the return journey. Check that the vehicle, crew and equipment suit the inventory and access. Leave unresolved requirements visible; do not turn an assumption into a booking.
If you have not yet defined your operating limits, start with the removals capacity checklist. A general service radius or free diary slot is only the start of a job-specific decision.
4. Agree who is responsible for each handover
- Who briefs the customer and confirms the arrival window?
- Who is your operational contact before and during the move?
- Who can authorise a change in scope, extra time or additional work?
- How should you record collection, delivery and any exception?
- Who handles a complaint or reported damage, and how should you pass it on?
Share customer information only through the agreed route and only with people who need it for the work. Check the required records before setting off, so the crew knows what to capture and whom to contact if something differs from the brief.
5. Read the payment and cancellation terms
Get the amount, what it includes, any applicable tax and the payment basis in writing. Confirm who pays you, what records or invoice are required, when payment becomes due and how a dispute is handled. Ask about waiting time, cancellations, changed dates and additional work.
Do not substitute the customer’s quoted price for your own agreed terms. Do not assume another operator’s payment timetable applies to a network offer. Where an app presents an offer, read the actual offer and terms rather than inferring them from a marketing article.
This guide gives no payout rate, payment deadline or earnings estimate. Those require verified terms for the particular arrangement. Check with your insurer or broker that your cover fits the subcontract work and responsibilities you propose to accept.
6. Resolve unknowns before saying yes
Send the other operator a short list of unanswered questions. Summarise the agreed scope, date, resources, contact, price and exceptions in the written confirmation. If an essential detail is unresolved, explain what you still need before committing.
Keep the latest brief accessible to the crew. If the inventory or access changes, reassess the job and obtain any required agreement before carrying out additional work. A useful handover lets everyone see what was agreed and what changed.
Where Move and Store fits
If you want to declare capacity for fulfilment work, the existing partner registration page provides account creation and sign-in. You can describe your services, coverage, resources and availability in the partner journey.
Registration does not guarantee jobs, confirm verification or activate payments. It is not acceptance of a removal job. Check the status and instructions shown in the app, then assess any specific offer on its own details and terms.